When can I expect to receive my order?
Orders typically ship within 1-3 business days and are delivered within 3-4 business days. Shipping times may vary, and if any delays are expected, they will be noted on the product page.
Which payment methods do you accept?
We accept the following payment methods:
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Visa, Mastercard, American Express, Discover, Diners Club
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Shop Pay, Apple Pay, Google Pay, Meta Pay, PayPal
What is your return policy?
We offer a 30-Day Money Back Guarantee. For more information, please refer to our Refund and Returns Policy.
What is your cancellation policy?
Orders can be canceled for a full refund if they haven’t shipped yet. Please email us at support@grillvantage.com to cancel. Once shipped, the order will fall under our returns policy.
Can I change my order?
You can make changes to your order before it ships by contacting support@grillvantage.com. Any price difference will be adjusted accordingly.
What should I do if my product arrives damaged?
Inspect your order upon delivery. If damaged, note it on the receipt or write "suspect damage." Send photos to support@grillvantage.com for a replacement or refund.
How do I know when my order will ship?
You’ll receive a confirmation email once your order is placed. After shipment, you’ll get tracking information. If an item is out of stock, we will notify you within one business day.
Do you charge sales tax?
Sales tax is only charged on orders shipping to Florida. If you're outside of Florida, you won’t be charged sales tax.