Kamado Joe Classic Joe III Grill

Order Processing & Shipping

Once you place your order, you’ll receive an order confirmation email. Please allow 1-3 business days for processing and shipment. If there are any unexpected delays, we will notify you immediately.

Shipping Methods

Small items will ship via UPS, FedEx, or USPS and usually do not require a delivery signature.

Large or heavy items will ship with a box truck to your curbside or loading dock. The carrier will schedule a delivery appointment once the shipment is in your area.

Delivery Timeline

Please allow 1-3 business days for us to process and ship your order.

Some items may require additional time to prepare for shipment. These products will ship out in 2-3 business days from the time they are processed.

Once shipped, we will send you the tracking number. Ground orders typically take 1-5 business days for delivery. Freight shipments may take 3-10 business days, depending on your location.

Delivery Appointment

For freight deliveries, the carrier will contact you to schedule a delivery time. Someone must be present to receive the shipment.

Receiving Your Shipment

Please inspect your shipment for any damage before signing the delivery receipt. If there is any damage, mark the delivery receipt with “DAMAGED, NEEDS REVIEW,” take photos of the damage, and contact us within 2-3 business days.

Assembly Options

Most items require assembly. We can refer you to professional assembly services if needed. Please contact us for assistance before or after your order is delivered.

Easy Assembly

No professional assembly is required. If you need help, feel free to contact us

We’re committed to offering you the best value on premium products. If you find a lower price on the exact same item from an authorized retailer, we’ll match it!

How It Works:

• Contact us with the details of the lower price, including a link to the competitor’s website or a copy of the advertisement.
• Our team will verify the pricing and match it guaranteed!

Terms & Conditions:

• The product must be identical, including brand, model, and condition.
• The competitor must be an authorized retailer of the product.
• Price match requests must be made  before purchasing or within 7 days of your purchase.
• Price match does not apply to clearance, closeout, or limited-time promotions.
• We reserve the right to limit quantities or decline price matches based on specific exclusions.

Shop with confidence knowing that you’re getting the best price and premium service every time!